We've solved call center scheduling and ACD call queue management complexity.
Easy to use Agent Scheduling
Flexible employee/agent scheduling using Shifts in Microsoft Teams.
Seamless Integration
Modify your ACD call queues based on your scheduled/on-shift agents.
Powerful Middleware
Handles routing by schedule or agents who are on shift.
Scalable, Global agent scheduling
Leverage the Global UCaaS of Microsoft Teams Voice.
Control Your ACD Call Queue Scheduling From Your Mobile
- 1 White Paper
- 2 Privacy & Policy
The World's 1st call center ACD agent scheduling solution that doesn't need a PBX gruru to administer.
- Schedule your employees using Microsoft Teams Shifts.
- Call Director for Teams handles the back-end modifications and configurations.
- Only agents scheduled or on-shift receive ACD queue calls.
Frequently Asked Questions
We leverage Microsoft applications for employee/agent scheduling and Teams Phone call center features for automated call distribution to only scheduled or on-shift agents.
At this time, Call Director is available for Microsoft Teams environment. If you're interested in us developing on your PBX or platform, please reach out to us.
We work with partners who specialize in Legacy PBX -> Microsoft Teams Voice coversions.
Teams Director has the ability to manage call queues based on scheduled or clocked-in user tracking.
Yes! Simply schedule your on-call rotating into Microsoft Teams Shifts and CAll Director will add/remove your on-call users when they're scheduled.
Pricing
Small Business
Call Director Small Business for Microsoft Teams-
One Tenant
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2 Call Queues
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Up to 5 agents
Multi-Tenant
Call Director Muti-teant for Microsoft Teams-
Two Tenants
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Up to 5 Call Queues
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Up to 25 agents
Enterprise
Call Director for Enterprise for Microsoft Teams-
Unlimited Tenants
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Unlimited Queues
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Unlimited Agents